• 1
    Is your TV on channel 3?

  • 2
    Is your TV HD, and if so what input is it on (if you don't have HD, please skip)?

  • 3
    What type of cable do you have?

  • 4
    If you have cable (if you don't have cable, or have satellite please skip)

  • 5
    If you have satellite, or fiber optics (if you don't have satellite, or if you have cable plz skip)

  • 6
    If you have a problem...

  • 7
    Can you manager all of your equipment yourself?

  • 8
    Have you ever called your provider and had fixed some sort of problem over the phone, and didn't have to schedule a troublecall?

  • 9
    Do you have?